Cancelling before dispatch
You can cancel an order at no charge at any time before the seller accepts it, and while it is still awaiting dispatch. Open the order and choose Cancel.
If the seller does not accept your order within the acceptance window, or rejects it, the order is cancelled automatically and you are refunded in full — including the platform, payment and delivery charges.
After dispatch
Once a delivery partner has collected your order it is on its way and can no longer be cancelled from the app. If you no longer want it, refuse the delivery or raise a return once it arrives (below).
Returns
Raise a return from the order screen within 48 hours of delivery. Tell us what is wrong and attach photographs where you can — it settles most cases immediately.
- Fresh agricultural produce is perishable and is not returnable once accepted at delivery, except where it arrives damaged, spoiled, short in weight, or is not what was ordered. Check your order at the point of delivery and raise the issue with the delivery partner there and then.
- Farm inputs — seeds, fertilisers, tools and machinery — are returnable within 48 hours if unopened and unused, in their original packaging.
- Items damaged after delivery, used, or opened without a defect are not returnable.
Who pays return delivery
If the item was damaged, spoiled, short, defective or not what was ordered, we bear the return delivery cost and refund your delivery charge in full.
If you are returning an item for any other reason, the return delivery cost is deducted from your refund.
How a refund is paid
Approved refunds go back to the original payment method — the same card, UPI ID, wallet or bank account you paid from. We cannot redirect a refund to a different account.
For a cash-on-delivery order there is nothing for us to reverse, so a refund is paid to the bank account you give us when the return is approved.
Any Uruvar Credits you redeemed on the order are returned to your credit balance.
How long it takes
We review a return within 2 working days of you raising it. Once approved, the refund is initiated the same day.
Money then takes 5–7 working days to appear, depending on your bank or card issuer. That leg is outside our control; the refund reference is shown on your order as soon as it is initiated.
Disputes
If a return is declined and you disagree, raise a dispute from the same order screen. A member of our team reviews it directly and will contact you. Sellers are not paid for an order while a dispute is open.
Contact us about a refund
Email contact@uruvarlabs.com or call +91 99101 65953 with your order number. We reply within one working day.